FAQs
What payment methods do you accept?
We currently accept credit/debit cards via a safe & secure online payment platform.
Do you offer free shipping?
At this time, we don’t offer free shipping. But this may change in the future. We charge a $15 flat rate for all orders across Australia, this excludes all bulky / heavy items. Our team is pretty speedy and we aim to dispatch all standard orders within 3 business days with Australia Post.
Can I pickup my order?
We offer free local pick up. Simply order online and select Click & Collect at checkout - it's that easy!
For all items, please collect your order from our STORE at: Shop GO.62 Oasis Shopping Centre, 75 Surf Parade, Broadbeach, Qld, 4218.
What is your return policy?
We have a 14-day return policy for most items, provided they are in their original condition and packaging.
How long will it take to receive my order?
Delivery times may vary depending on your location and your chosen shipping method. We will provide tracking information upon dispatch so you can monitor your delivery.
Can I cancel or change my order after it has been placed?
If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once the order has been dispatched, we may need to contact you for a resolution.
Do you offer international shipping?
At this time, we only ship within Australia and New Zealand. However, we may expand our shipping options in the future, so please check back for updates.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from the manufacturer or authorised distributors.
How can I track my order?
Once your order has been dispatched, we will send you a tracking number via email, you can also find this in your account. You can use this tracking number to track your order with the shipping carrier.
What if I receive a damaged or faulty item?
If you receive a damaged or faulty item, please contact our customer service team as soon as possible.
How can I contact your customer service team?
You can contact our customer service team by email or phone. We will respond to you as soon as possible.